Refund policy

At Xwearings, each item is made with care and attention to detail. As most of our products are custom-made or personalized, we kindly ask you to review our policy below before placing an order.

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1. Custom & Personalized Orders

All custom-made products (including items with logos, designs, or personalized modifications) are final sale and cannot be returned, exchanged, or refunded due to change of mind.

Please ensure all design files, order details, sizes, and instructions are correct before confirming your order.

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2. Non-Custom Items

For non-customized products, returns may be accepted under the following conditions:

• The item is unused, unwashed, and in original packaging

• The return request is made within 7 days of receiving the order

• The product is in resalable condition

Please contact us before sending any return items.

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3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and issue

We will review the case and offer a replacement or appropriate solution where applicable.

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4. Refund Process

Once a return is approved, refunds (if applicable) will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the issue is caused by our mistake.

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5. Important Notes

• We are not responsible for errors caused by incorrect information provided by the customer (e.g., wrong size, design files, or address).

• Custom orders cannot be cancelled once production has started.

• By placing an order, you agree to this Return & Refund Policy.

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If you have any questions, please contact us at:
xwearings@gmail.com